Payments, Cancellation & Refund Policy
Credit cards will be charged when reservations are made. If a 50% deposit is made to reserve the date, the balance must be paid at least 72 hrs prior to the reservation. We accept Visa, Master card, American Express and Pay Pal.
All reservations are confirmed by email.
If weather does not permit us to go out the date you reserve, we will reschedule you for the following day or later in the week.
Gratuities are not included in the tour price.
No cancellations or refunds within 48 hours of scheduled tour. Refunds on cancelled tours prior to 48 hours will incur a 15% processing fee.
We use a separate service for hotel transfers. If rescheduling occurs and a second ground transport is necessary, it will not be included and is the responsibility of the client to cover costs.
For more information about swimming with Whale Sharks or any of our other tours, please email us at